Grievances and Accommodations

  • What is Clearly Clinical's grievance/complaint procedure?

    In the event of a grievance or complaint, participants are asked to put concerns in writing and submit via email to support@clearlyclinical.com. All grievances reported to the CE Program Administrator will be responded to within 6 business days. Clearly Clinical complies with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content, and in the treatment of program participants. The monitoring and assessment of compliance with these standards is the responsibility of Clearly Clinical’s Administrator, Ms. Elizabeth Irias, in consultation with Dr. Stephen Winston, our Psychologist Consultant, and Ms. Dolores Gonzalez, our Social Work Consultant. Our Social Work consultant will be involved in the review and resolutions of grievances for all social workers; our Psychologist Consultant will be involved in the review and resolution of grievances for all psychologists. If you would like a copy of our full grievance policy, please email us at support@clearlyclinical.com.

  • What is your refund policy?

    In general, refunds for annual subscriptions will not be provided. That said, we want to address your concerns, and hope that you'll contact us if something is on your mind. Registrants who do not complete their course(s) will not receive a refund. Registrants who purchased the course but did not achieve a passing grade will not receive a refund. A $20 charge will be applied to credit cards denials.

  • What if I have special needs or need an accommodation?

    If you have special needs or need an accommodation, please email us at support@clearlyclinical.com and we will do our best to assist you.